In late 2021, BWL was approached by a client who deliver solution-based services to the Water, Construction, and Infrastructure sectors.


Southern Water

Client employer industry:

Water, Construction and Infrastructure sectors.

Client contract value:


Scope of works:

In November 2021, BWL was approached by a client who deliver solution-based services to the Water, Construction, and Infrastructure sectors. The client intended to bid for a project with Southern Water for sewer level monitor installation and maintenance. The tender involved the completion of a pre-qualification questionnaire (PQQ) and invitation to tender (ITT).

BWL assigned a dedicated Bid Consultant who undertook a full review of the documentation and submission requirements, highlighting areas where existing content could be utilised from our library located in a shared cloud facility. In addition to the PQQ, the ITT response required was comprehensive and consisted of a series of quality questions covering Project Delivery, Capacity Planning, Risk Management, Collaborative Working, Quality, Waste Control, Performance Management and Service Levels, Health, Safety and Wellbeing and a clear demonstration of capability in the delivery of high volume demand over a large geographical area.

The Bid Consultant developed a request matrix to ensure the client could review all information requested, gather the appropriate information, and return it before the allotted completion schedule. Upon receipt of the information, the Bid Consultant was able to review the data and storyboard each response for the bid writing phase; making sure to not only answer the question/requirement but also align to the specification and contractual obligations.

The project required several discussions around capacity with the Bid Consultant, exploring all avenues to ensure the writing was both credible and emphasised the client's undoubted credentials to deliver the works. A project-specific ‘Teams’ site was set up to allow us to share and discuss storyboards and draft documents with the client in real-time and infill gaps with evidence and resource and technical information. BWL provided a series of infographics to ensure that all page count restrictions were met

Once responses were in final draft form, the Bid Consultant handed the submission over to the Bid Director for in-depth evaluation and proofreading; a quality check is undertaken on every bid we develop for accuracy and continuous improvement. All responses were then sent to the client for a final examination before the submission date.

Our client received the news in January 2022 that they had been successful and would need to attend a final presentation to cover topics such as geographical coverage, resource certainty and innovation for which they required additional bid support services. We discussed their needs and supported them by creating a company-branded presentation in line with Southern Water’s strategic ambition and the written submission and provided a guideline document with key prompts for delivering the presentation. We also debriefed the Managing Directors in the run-up to the presentation via Teams to ensure they were comfortable and in a position to extol the benefits of their bid and their capability. The immediate feedback from Southern Water was that the presentation was excellent, specifically commenting on the quality of the presentation and the level of detail it went into.

In February 2022, the client contacted us, thanking BWL for the bid support services, as they received the news they had been successful and had secured the contract valued at £1.5M.